Community Director (full time, salaried)
CultureWorks Greater Houston seeks a seasoned cultural leader for the full-time position of Community Director. This position is part of our Community Engagement Team and is responsible for membership development, member management, and the overall quality of experience that members enjoy. This position reports for the moment to the Chief Commons Director, but eventually will report to the Vice President for Community Development.
CultureWorks is an emerging, national, nonprofit “management commons” model—a platform for sharing essential support systems for the arts and heritage community. The Houston office is supported by and receives technical assistance, core management technologies, impact assessment tools, and access to capital resources under its license from the national supporting organization, CultureWorks Commons Management, which maintains a charter relationship with each office, currently Philadelphia and Houston. Under our mission “to provide arts, heritage, and creative practitioners equitable access to the resources they need to flourish”, CultureWorks’ management commons offers a flexible and affordable array of integrated services, focusing on human capital, systems, policies, best practices, and a shared nonprofit umbrella. We build and share all of the essential supporting services that individual cultural practitioners and nonprofit organizations or creative enterprises need for their programs, work, or services to succeed. These include staff to manage finance, compliance, HR, legal, fundraising, marketing, and data, in addition to flex and interim staffing, office and meeting space, advisory services, basic insurances, and nonprofit status itself. CultureWorks Greater Houston serves the ten-county region around Houston encompassing the following counties: Austin, Brazoria, Chambers, Fort Bend, Galveston, Harris, Liberty, Montgomery, San Jacinto, and Waller.
CultureWorks Greater Houston is a new office—our first beyond our founding office in Philadelphia—and the Lead Community Director will be part of the start-up leadership team, supported by CultureWorks Commons Management. With support from the Houston Endowment, The Anchorage Foundation of Texas and philanthropist Brad Bucher we have completed a seven-month research, community engagement, and start-up business planning process. We have secured interest from a core of Founding Members, as well as commitments for capital to establish the new office. In its first phase of work, this position will lead the development of our Founding Membership in Houston, and support other start-up needs, such as the fit-out of our shared workspace, and the implementation of systems, practices, and policies developed by CultureWorks, among others.
The Community Director represents the mission and vision of CultureWorks Greater Houston to the community at large, but is chiefly responsible for the development and maintenance of superior member experience, collaborating internally to identify program performance improvement opportunities, and managing execution of key membership-related initiatives. TheCommunity Director will act upon member experience feedback and metrics, build strategies for member development, facilitate meetings with stakeholders, drive community dialogue and planning, and otherwise support successful delivery of our services. Candidates for this position should demonstrate:
A history of dynamic and successful leadership and a strong knowledge of the cultural community in Greater Houston along the full spectrum of arts and humanities.
The ability to lead in a changing environment and build constituency. Our Houston office is new and our first national expansion. The ability to lead community development is essential.
The compassion, empathy, and drive of a social worker. CultureWorks’ team must be able to understand and embrace the diverse needs of individual artists and organizations.
Relentless optimism and omnivorous curiosity. We work to solve difficult problems every day across a vast spectrum of cultural practice. Our job is to be able to say, “Yes, that’s possible.”
A critical eye and willingness to tinker with best practice. We are committed to innovation and a restless sense that anything can be improved with iteration and incremental risk.
A strong fiduciary sensibility. This position must embrace the complexity of building a commons through the development of equitable and transparent policies and practices.
The ability to set curatorial impulses aside. We are not arbiters of taste or cultural practice; we provide the platform upon which culture may flourish.
A collaborative work ethic. Our working culture is horizontal and depends on a high degree of self-management, initiative, communication, and collaboration from all staff and leadership.
ROLES & RESPONSIBILITIES
Drive initial Founding Member development strategy for CultureWorks, including individual and group member outreach, readiness assessment, on-boarding, and ongoing management.
With the Chief Commons Director, set key revenue milestones and strategies for membership development related to those goals; ensure that revenue and membership goals are met.
Draft and share key institutional communications about policy and practice that affect the membership, and oversee marketing, and public/member communications channels.
Ensure that we are delivering the highest level of customer service to members and address any issues that may require adjustments to overall policy and practice.
Oversee and participate in ongoing outreach to the broader community: giving presentations, attending conferences and meetings, symposiums, workshops and other related gatherings.
Participate in overall workflow in concert with the Chief Commons Director, Marketing & Communications Director, and Consulting Director.
Lead team growth among Community Directors: foster personal wellbeing and professional development, recruit top talent, and develop core practices.
Assess cross-program needs/desires for events, workshops, and training relevant to our members and assist with implementing workshops, strategic grantseeking, and other initiatives.
SKILLS & EXPERIENCE
A Bachelor’s Degree or equivalent and at least 3 years of nonprofit management experience
A strong background in program community engagement, development, and customer service
Demonstrated experience in managing a portfolio of relationships
Strong knowledge of the arts and heritage/humanities, as well as a cultural policy and practice
Experience working with artistic/curatorial, executive, and board leadership of diverse cultures
General knowledge of nonprofit financial management, fundraising, marketing, and operations
General knowledge of charitable law, in particular relating to the field of fiscal sponsorship
Superior communications, interpersonal, and team collaboration skills
Proficiency in basic management technologies (Microsoft Office, CRMs, databases, and others)
Community Director (full time, salaried)